Support

1. Online inquiries

Use the [Inquiry] link above or at the bottom of the page to open the form. You can submit without signing in, and check the status with your ticket number.

• How to use the service
• Account / sign-in / verification
• Content registration / Creator Studio
• Partnerships and business cooperation
• Feature suggestions
• Other general inquiries

2. Bug reports

Use [Bug report] to tell us about service outages, broken screens, game launch or sound errors, viewer errors and point errors. You can attach a screenshot, and bug reports from signed-in members earn points under the Terms of Use.

3. Copyright and personal data

• Rights infringement reports: Email the URL concerned and material showing you hold the rights. The criteria are in the Copyright Policy.
• Access, correction or deletion of personal data: Request it from the profile menu or by email. The criteria are in the Privacy Policy.

4. Notices and community

News about service changes and maintenance is posted in Notices & Community.